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I have been assigned the service catalog implementation

Date: Monday, November 11, 2013 - 10:45The first question to ask yourself: Why improve the service catalog ? 

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Security Management and ITIL®

Date: Monday, November 11, 2013 - 11:00A sound security management should be based on well established processes

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The 4-part ITSM Intuitive Solution

Like the entrepreneur who has the flair to seize the right opportunities, intuition in Service MaMain photo: Date: Monday, October 28, 2013 - 15:30

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Automated Service Management, Patient Prioritized

Ensuring optimal continuity of patient care while streamlining costs is a real challenge.Main photo: Date: Friday, October 11, 2013 - 15:30

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Sequential Automated Task Management, an Asset?

Yes, simplicity and speed are two terms used repeatedly.Main photo: Date: Thursday, August 29, 2013 - 16:00

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Five IT Asset Management Must-Do

What to do with our IT assets? How to manage our CI (configuration items) optimally?Main photo: Date: Tuesday, July 30, 2013 - 08:15

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The Dreamed Self-Serve Portal

IT professionals responsible for support activities are constantly seeking to improve their proceMain photo: Date: Monday, July 22, 2013 - 08:45

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The Benefits of an Effective Management of your Knowledge Base

For any organization, good knowledge management is essential and directly affects the continuity Main photo: Date: Thursday, July 11, 2013 - 09:30

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Are your Incidents Part of your Service Catalog?

Incident management, a reactive approach to solving a request or determine a solution to restore Main photo: Date: Friday, July 5, 2013 - 09:45

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Hindered by your Current IT Service Management Software?

Your ITSM software is perhaps the most important aspect of your IT department. It is also a majorMain photo: Date: Wednesday, June 26, 2013 - 10:00

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Securing the Financial Cloud

Operating in the highly regulated banking and financial industry, you must remain accessible to yMain photo: Date: Wednesday, June 19, 2013 - 10:00

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The Challenges of Meeting Core Goals in Healthcare IT

Nothing requires 99.99% uptime and high resolution speed more than healthcare.Main photo: Date: Tuesday, June 11, 2013 - 10:00

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4 essential elements | Effective management of citizens' demands

For any organization, service management is a key issue.Main photo: Date: Monday, June 3, 2013 - 10:30

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How to justify the cost of your IT department?

A comprehensive and easy to use service catalog will help to increase your IT department’s efficiMain photo: Date: Wednesday, May 22, 2013 - 10:45

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Should the public sector establish strategic management?

Private enterprise has raised customer expectations of customer service.Main photo: Date: Thursday, May 9, 2013 - 10:45

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Get the Most of Your IT Department

No one needs to tell you the IT Department is necessary in today's work environment.Main photo: Date: Friday, September 14, 2012 - 11:15

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Even Small Companies Can Benefit from ITIL

The Information Technology Infrastructure Library (ITIL) integrally supports the IT Service ManagMain photo: Date: Wednesday, September 19, 2012 - 14:00

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4 key points to consider before you kickstart your Service Catalogue

Many organizations today are improving their Service Catalogue…which is a core artefact required Date: Thursday, August 23, 2012 - 14:45

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Interesting interpretation of ITIL® V3

The industry has now adopted ITIL V3 to help them improve management of IT Services.Date: Thursday, March 8, 2012 - 15:00

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C2 Presenting: Linking IT Operations Knowledge to the Strategic side of the...

Last day at the HDI 2012 Conference and Expo show in Orlando, Florida.   There’s your chance to sMain photo: Date: Thursday, April 26, 2012 - 16:15

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