I have been assigned the service catalog implementation
Date: Monday, November 11, 2013 - 10:45The first question to ask yourself: Why improve the service catalog ?
View ArticleSecurity Management and ITIL®
Date: Monday, November 11, 2013 - 11:00A sound security management should be based on well established processes
View ArticleThe 4-part ITSM Intuitive Solution
Like the entrepreneur who has the flair to seize the right opportunities, intuition in Service MaMain photo: Date: Monday, October 28, 2013 - 15:30
View ArticleAutomated Service Management, Patient Prioritized
Ensuring optimal continuity of patient care while streamlining costs is a real challenge.Main photo: Date: Friday, October 11, 2013 - 15:30
View ArticleSequential Automated Task Management, an Asset?
Yes, simplicity and speed are two terms used repeatedly.Main photo: Date: Thursday, August 29, 2013 - 16:00
View ArticleFive IT Asset Management Must-Do
What to do with our IT assets? How to manage our CI (configuration items) optimally?Main photo: Date: Tuesday, July 30, 2013 - 08:15
View ArticleThe Dreamed Self-Serve Portal
IT professionals responsible for support activities are constantly seeking to improve their proceMain photo: Date: Monday, July 22, 2013 - 08:45
View ArticleThe Benefits of an Effective Management of your Knowledge Base
For any organization, good knowledge management is essential and directly affects the continuity Main photo: Date: Thursday, July 11, 2013 - 09:30
View ArticleAre your Incidents Part of your Service Catalog?
Incident management, a reactive approach to solving a request or determine a solution to restore Main photo: Date: Friday, July 5, 2013 - 09:45
View ArticleHindered by your Current IT Service Management Software?
Your ITSM software is perhaps the most important aspect of your IT department. It is also a majorMain photo: Date: Wednesday, June 26, 2013 - 10:00
View ArticleSecuring the Financial Cloud
Operating in the highly regulated banking and financial industry, you must remain accessible to yMain photo: Date: Wednesday, June 19, 2013 - 10:00
View ArticleThe Challenges of Meeting Core Goals in Healthcare IT
Nothing requires 99.99% uptime and high resolution speed more than healthcare.Main photo: Date: Tuesday, June 11, 2013 - 10:00
View Article4 essential elements | Effective management of citizens' demands
For any organization, service management is a key issue.Main photo: Date: Monday, June 3, 2013 - 10:30
View ArticleHow to justify the cost of your IT department?
A comprehensive and easy to use service catalog will help to increase your IT department’s efficiMain photo: Date: Wednesday, May 22, 2013 - 10:45
View ArticleShould the public sector establish strategic management?
Private enterprise has raised customer expectations of customer service.Main photo: Date: Thursday, May 9, 2013 - 10:45
View ArticleGet the Most of Your IT Department
No one needs to tell you the IT Department is necessary in today's work environment.Main photo: Date: Friday, September 14, 2012 - 11:15
View ArticleEven Small Companies Can Benefit from ITIL
The Information Technology Infrastructure Library (ITIL) integrally supports the IT Service ManagMain photo: Date: Wednesday, September 19, 2012 - 14:00
View Article4 key points to consider before you kickstart your Service Catalogue
Many organizations today are improving their Service Catalogue…which is a core artefact required Date: Thursday, August 23, 2012 - 14:45
View ArticleInteresting interpretation of ITIL® V3
The industry has now adopted ITIL V3 to help them improve management of IT Services.Date: Thursday, March 8, 2012 - 15:00
View ArticleC2 Presenting: Linking IT Operations Knowledge to the Strategic side of the...
Last day at the HDI 2012 Conference and Expo show in Orlando, Florida. There’s your chance to sMain photo: Date: Thursday, April 26, 2012 - 16:15
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