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How to manage change in the implementation of an ITSM software?
You are about to plan the installation of a new ITSM tool (IT Service Management).Main photo: Date: Monday, April 20, 2015 - 12:30
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How to planify a secure IT access management?
The objective of the process is to provide users with the necessary rights to use a service or grMain photo: Date: Wednesday, April 29, 2015 - 10:15
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Establish a culture of continuous service improvement
Every company wants to offer the best possible service, outrun their competitors and gain market Main photo: Date: Wednesday, May 20, 2015 - 10:30
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8 Ways to Improve an Inefficient Help Desk Tool
Your company evolves in a competitive industry, but cannot keep up with the pace of internal demaMain photo: Date: Monday, June 8, 2015 - 12:30
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Maximize Customer Satisfaction with Self Service Portal
In an age where technology is increasingly focused on timely delivery of services, self-service oMain photo: Date: Wednesday, June 17, 2015 - 15:45
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Four Reasons to invest Time and Efforts in Asset Management
The IT managers knows it well; asset management and the use of a configuration management databasMain photo: Date: Friday, August 28, 2015 - 16:00
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Seven Tips to Select the Best ITSM Tool
In a constantly changing market where the software tools are multiplying, it is sometimes difficuMain photo: Date: Monday, August 31, 2015 - 16:00
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Choosing the right service desk software - Part 2
In the previous article - Seven Tips fMain photo: Date: Wednesday, September 30, 2015 - 08:30
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Use of API Benefits Help Desk Software
Today, it is sometimes difficult to discuss software development technologies without making someMain photo: Date: Wednesday, October 14, 2015 - 14:00
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Vanilla Help Desk or Scalable Software?
"We are looking for an out-of-the-box Help Desk tool", "Do you have a demand template that applieMain photo: Date: Monday, November 30, 2015 - 15:30
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Service and support agents: Get ready for the holidays
Often during the holiday season we have to deal with smaller teams and big workloads.Main photo: Date: Wednesday, December 16, 2015 - 14:30
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To what extent should we apply the ITIL model?
To figure out if you need to follow the ITIL model as a whole, you must know what it means and esMain photo: Date: Thursday, January 14, 2016 - 16:15
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5 Steps to Produce an Effective Dashboard
When you think of tools that can help your business; the dashboard should be the first one that cMain photo: Date: Wednesday, January 20, 2016 - 15:45
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DevOps here to stay or just a trend
DevOps is a recent movement in the world of technologies; it was created about six years ago, butMain photo: Date: Wednesday, February 17, 2016 - 10:45
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IT support in a social networks era
We can’t ignore the contribution of social networks for IT support departments.Main photo: Date: Friday, May 13, 2016 - 21:00
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Take the plunge with the Agile Movement
For plenty of good reasons.Main photo: Date: Friday, April 29, 2016 - 17:15
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Optimize, Improve, Evolve IT support
Even if you have used your ITSM solution for some time, it doesn’t mean you can't make room for sMain photo: Date: Monday, July 25, 2016 - 14:45
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Seven reasons why your support team becomes inefficient
Your system has been slow for some time now, the performance is down, your team is not operating at full capacity, and they might be asking you for additional resources as they are overwhelmed? The...
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Are your processes really mapped?
For people who perform recurring tasks and often mechanically, having to model their processes cMain photo: Date: Thursday, September 22, 2016 - 08:00
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The Must-Do's of a new Helpdesk transition
After many years of using your Helpdesk, which helped you get by at first, you and your business Main photo: Date: Wednesday, October 19, 2016 - 06:00
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Why you should be using a Concurrent-licensing model
In the process of acquiring IT Services software, one big question you must answer is this: How Main photo: Date: Monday, September 19, 2016 - 13:45
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What type of deployment to choose for my IT project?
The As-a-service is coming in hot.Main photo: Date: Thursday, November 3, 2016 - 11:00
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What you must know about self-service
Self-service is a practice that’s becoming more and more prominent in today’s businesses, improviMain photo: Date: Wednesday, November 23, 2016 - 10:30
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The 2017 Trends in ITSM
2016 has ended and 2017 is starting!Main photo: Date: Tuesday, January 3, 2017 - 11:15
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Inside the Internet of Things Era
One little-known fact in today’s IT world is that the number of objects connected to the InternetMain photo: Date: Monday, January 9, 2017 - 13:15
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Transition to a New Helpdesk in 5 Days!
After many years with your current helpdesk, it can no longer keep up with your needs, that have Main photo: Date: Thursday, February 2, 2017 - 13:15
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5 tips to apply DevOps in your business
Earlier last year, we published an article titled: “Main photo: Date: Monday, February 13, 2017 - 09:45
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Become More Efficient With Self-Service
With organizational constraints, the pressure to reduce costs and the constant search for productMain photo: Date: Tuesday, February 21, 2017 - 10:30
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5 Questions you should ask to improve your request management
Your company evolves in a competitive industry, but cannot keep up with the pace of internal demaMain photo: Date: Tuesday, February 28, 2017 - 09:45
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AI : Process Revolution Ahead?
It seems like we’ve been hearing this forever: automation is coming and robots will soon be able Main photo: Date: Wednesday, May 17, 2017 - 13:45
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It's time to modernize ITSM processes
With the recent decades' technological breakthroughs, saying the IT department is no longer the oMain photo: Date: Tuesday, October 31, 2017 - 13:45
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Enhanced ITSM Frameworks Coming our Way
The ITIL framework is a recognized industry standard, but was last updated in 2011.Main photo: Date: Tuesday, November 21, 2017 - 09:30
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10 Metrics to Keep Your Requesters Happy
To measure or optimize customer service, there are so many metrics and possible indicators.Main photo: Date: Tuesday, November 28, 2017 - 11:15
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Tired of your old service desk system? Follow these steps for a successful...
Enough is enough. You can’t stand the reality where you continuously extinguish fires.Main photo: Date: Monday, November 5, 2018 - 16:00
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Make a difference thanks to service quality
Have you heard about Andy Murray's amazing story last week?Main photo: Date: Thursday, January 17, 2019 - 15:00
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Automate HR services for better efficiency
When you think of a business process with a automation potential, do you think of a particular teMain photo: Date: Tuesday, January 22, 2019 - 09:00
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What we can learn to better manage a high volume of requests.
The pothole season is greatly underway.Main photo: Date: Saturday, April 27, 2019 - 14:15
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Your service center, the fortress you must protect at all costs.
Recently, the interest for a television series has rarely been so intense.Main photo: Date: Thursday, May 16, 2019 - 16:15
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There is no excuse when it comes to delivering your IT services.
"Promised!Main photo: Date: Sunday, May 26, 2019 - 11:45
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Connect Azure DevOps With Your ITSM Tool
True story.Main photo: Date: Wednesday, August 7, 2019 - 10:00
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7 Success Factors in Choosing an ITSM Tool
IT management is now essential.Main photo: Date: Saturday, September 21, 2019 - 15:15
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What's agile service management?
The majority will agree that agility has been scrutinized, analyzed and concretely implemented thMain photo: Date: Thursday, October 10, 2019 - 08:45
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COVID-19 | More united than ever to help your teams and services
This pandemic is shaking up our lives; personal habits, our economy and future plans.Main photo: Date: Tuesday, April 7, 2020 - 15:30
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How C2 ATOM can accelerate you company's growth
Information technology offers tools for the whole business.Main photo: Date: Friday, August 20, 2021 - 16:45
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Where you can find the C2 ATOM Team!
The C2 ATOM team is excited to announce our presence at the following digital and in-person eventMain photo: Date: Friday, August 27, 2021 - 15:30
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Digital Transformation powered by IT Service Management
Business leaders are constantly on the lookout for anything that can give their company an edge oMain photo: Date: Wednesday, September 8, 2021 - 16:00
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Improve SLAs With These Best Practices
Your team probably has service-level agreements (SLA) in place today with your internal or externMain photo: Date: Monday, September 27, 2021 - 19:00
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Overcome 3 Common Digital Transformation Obstacles
More and more, a digital transformation is becoming necessary for companies of all sizes to stay Main photo: Date: Friday, October 15, 2021 - 16:45
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Why You Need a Self-Service Portal
Self-service portals are some of the most valuable tools in the IT service management (ITSM) toolMain photo: Date: Friday, November 5, 2021 - 10:30
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What is Cloud Digital Transformation?
Future-facing organizations of all sizes are looking to cloud digital transformations to get aheaMain photo: Date: Friday, November 12, 2021 - 15:30
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